Welcome to Ojon Online. Shopping is easy, convenient, and secure.
After your order is dispatched you can track the delivery status of your order online with our courier by clicking on "Dispatched" in the Order Status page.
Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
Alternatively you can contact our Customer Services team at 0800 088 4165 Mon-Fri 9.00-18.00 & Saturday 09.00-17.00, excluding public holidays.
Orders are processed in accordance to your delivery preference.
UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays).
We're sorry Ojon only delivers online orders to UK addresses (excluding the Channel Islands).
*All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
If your order is cancelled, you will be contacted by a member of our Customer Service team who will explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0800 088 4165 with your order number, to discuss what practical options are available to you.
Please note as we generally process orders very quickly and dispatch orders within 1- 2 days, it may not be possible to prevent the order from being dispatched. In this instance please return your order once received in accordance with our Returns Policy.
For easy purchase of your favorite products, you can re-order from past purchases by clicking here
Now you can easily and quickly reorder the Ojon favourites you have purchased before - from your online account. Just go to "My Account" and click on Shop from Past Purchases to see all of your previous orders. Select the items you wish to order and proceed to checkout. It's that easy.